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Our Working Style;
The quality of the service and the impression about the hotel our customers got for their accommodation in Holiday Inn Bursa is the most important factor for us. To ensure that customers are completely satisfied with their accommodation in Holiday Inn Bursa, physical products are kept clean, crisp and well working conditions. Every year a quality control is realized by Inter Continental. This evaluation is achieved by Quality Evaluation Consultant (QEC) and his visit to the hotel is not known previously.
Our Vision:
To be the most successful hotel supplying the best and most qualified service to the customer in the area we display activity.
Our Mission;
To supply a qualified service for the sake of our customers using the standards determined by Inter Continental Hotel Groups.
Our Determination in terms of Customer Satisfaction;
Our customers expect high level of service and quality. Therefore, the whole Holiday Inn Bursa obeys the service philosophy absolutely.
"To supply efficient and professional customer service to our guests continuously meeting their expectations."
Hospitality Commitment Program; All Holiday Inn Hotels in the world have to follow Hospitality Commitment Program.
Holiday Inn Bursa staff do their jobs taking the following '7 rules of perfect service' into attention.
- Being aware of every customer entering the hotel and to welcome with a warm hello,
- To try to handle all kind of requests of customers immediately and in the most sincere manner,
- To help to establish a warm and hospitable environment,
- To design a professional image in terms of management and visuality,
- To undertake the customer satisfaction, security and safety,
- To supply correct information about services in the hotel and close area,
- To work to make everything correct and perfect for the customer,
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Corporate
